Product Policy

At Mystery Box, we are committed to offering high-quality products to our valued customers. This page outlines the policies and terms regarding the products we offer on our platform, whether they are new or used.

1. Used Products

• Condition & Details: All used products provided through Mystery Box are carefully inspected to ensure their quality and functionality before shipping. We make sure the products are in excellent condition and work efficiently.
• No Warranty: As these products are pre-owned, they do not include any form of warranty. However, we guarantee that they are free from any technical defects or other issues, and they have been tested to ensure they work properly before being sent to you.
• Accurate Details: If there is any visible damage or noticeable defects, it will be explicitly mentioned in the product description on the website, so you are fully aware of the condition before completing your purchase.

2. New Products

• Condition & Details: All new products we offer are unused and brand new. These products are tested before being listed for sale to ensure their quality.
• No Warranty: Although the products are new, some may not come with a manufacturer’s warranty depending on the supplier or the product. Please note that if no warranty is provided by the manufacturer, there will be no free replacement or servicing of the product after purchase.

3. Returns or Exchanges

• Before Shipping: If the product has not been shipped yet, you can request a return or exchange. The request must be made within 12 hours of purchase confirmation.
• After Shipping: After the product has been shipped and received, returns or exchanges are not allowed unless there is an error on our part in the product sent (such as damage or incorrect order).

4. General Terms

• Accurate Details: We provide an accurate description of products on the website, including specifications, condition (new or used), and any additional notes regarding the product.
• Pricing: Prices are updated periodically and may change based on product availability and special offers. All prices shown on the website are inclusive of applicable taxes and fees at the time of purchase.

5. Delivery & Shipping

• Local and International Shipping: We offer local and international shipping services, and delivery times may vary depending on location and supplier. You will be informed of the shipping details after completing your purchase.
• Shipping Costs: Additional shipping fees may apply to some orders based on location and weight. Shipping costs will be calculated and displayed at checkout.

6. Product or Policy Modifications

• Right to Modify: We reserve the right to modify or update this product policy at any time without prior notice. Any changes will take effect immediately upon posting on the website.

We are here to ensure you have the best experience with Mystery Box. If you have any questions or need further information about any of our policies or products, feel free to contact us through the available communication channels.

This policy outlines the terms for both new and used products on our website and provides customers with a clear understanding of how to handle product conditions, returns, exchanges, and shipping.