Return Policy

Return Policy - Mystery Box

At Mystery Box, we strive to provide the best shopping experience for our customers. We believe every customer deserves high-quality products and a great experience. Here is our return policy:

1. Return or Exchange Before Shipment
   You can request a return or exchange if your order has not been shipped yet. This request must be made within 12 hours after order confirmation.

2. No Return or Exchange After Shipment
   Once the order has been shipped and received by the customer, returns or exchanges are not allowed under any circumstances. This policy ensures fair transactions and customer satisfaction.

3. How to Request a Return or Exchange

   • If you wish to return or exchange your order before it has been shipped, please contact our support team as soon as possible via email or through the contact form on the website.
   • Your request will be processed if it's within the allowed time frame.

4. Non-Returnable or Non-Exchangeable Products

   • Mystery boxes containing opened or used products.
   • Products that have been shipped and received by the customer.

We are here to assist you! If you have any inquiries or need help, please don't hesitate to reach out, and we'll be happy to assist you.